Returns & Refund Policy

30-Day Money Back Guarantee

At OyeMedical, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return policy.

Eligibility for Returns

• Products must be returned within 30 days of delivery date
• Items must be unused, unopened, and in original packaging
• Products with broken seals or damaged packaging may not be eligible
• Sale items and promotional products may have different return policies

How to Initiate a Return

1. Contact our customer support at support@oyemedical.com or call 1800-123-4567
2. Provide your order number and reason for return
3. Our team will provide you with a return shipping label
4. Pack the item securely in original packaging
5. Ship the item using the provided label

Refund Process

Once we receive and inspect the returned item:

• Refunds are processed within 5-7 business days
• Amount will be credited to your original payment method
• You'll receive an email confirmation when refund is processed
• Bank processing time may add 3-5 additional days

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Include photos of the damaged item and packaging
• We'll arrange for immediate replacement or full refund
• No need to return damaged items in most cases

Non-Returnable Items

• Products purchased more than 30 days ago
• Opened or used products (for hygiene reasons)
• Gift cards and promotional items
• Products marked as "Final Sale"

Contact Us

Have questions about returns? We're here to help!

Email: support@oyemedical.com

Phone: 1800-123-4567

Support Hours: Mon-Sat, 9 AM - 6 PM IST